Shipping policy

Here is a professional shipping policy for a clothing e-commerce website with UPI/payment support and Indian/international shipping options, tailored to your requirements.[1][2][3]

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### Shipping Policy

#### Order Processing
- All orders are processed within 1-2 business days, excluding weekends and public holidays.[1]
- Orders placed after 5 PM IST will be processed on the next business day.[1]

#### Shipping Methods & Carriers
- We ship via reputable delivery partners such as DHL, Speed Post, and Shiprocket for both domestic and international orders.[4][5]
- Metro city deliveries typically arrive within 2-4 working days, while non-metro deliveries may take 4-7 working days.[5]
- International orders may take 6-10 working days depending on the destination and service availability.[3]

#### Shipping Costs
- Free shipping is offered within India for all prepaid orders above ₹1000.[6]
- A shipping fee of ₹150 applies for Cash on Delivery (COD) orders and orders below ₹1000.[6]
- International shipping charges are calculated at checkout based on package weight and destination.[3]
- Any applicable GST or import duties for the recipient’s country must be paid by the customer upon delivery.[4][3]

#### Payment Options
- We support multiple payment methods including UPI, credit/debit cards, and wallet payments. COD is available in select regions.[2]

#### Shipment Confirmation & Tracking
- Once shipped, a confirmation email with a tracking link will be sent.[2][5]
- Order status and shipment tracking are accessible through your registered account.

#### Returns & Damages
- For damages or missing items, contact customer support within 48 hours of delivery.
- Refer to our Returns Policy for eligibility, process, and refund information.

#### Shipping Restrictions
- We deliver to most regions globally but cannot ship to areas restricted by law or banned by our courier partners (e.g., P.O. boxes, military addresses for some countries).[4]
- Custom orders and product add-ons may require additional processing time.

#### Customer Support
- For shipping, delivery, or payment queries, reach out to our support team via email or phone.